Legal

Replacement Policy

Last updated: January 2026

Whitenn products go through quality checks before dispatch. In the rare case something is wrong, we replace it free of charge.

1. Eligibility

Replacement requests must be raised within 48 hours of delivery for: items damaged in transit, manufacturing defects, wrong product shipped, or missing items vs the invoice.

2. How to request

Email support@whitenn.com with your order ID, a clear photo of the parcel (showing the courier label) and a photo of the affected product.

3. Verification & dispatch

Once verified, we dispatch the replacement within 2 business days. Reverse pickup (if required) is arranged at no extra cost to you.

4. Limitations

Cosmetic variations (slight differences in pack print or packaging colour) are not eligible for replacement.

Questions? Email us at support@whitenn.com — we reply within one business day.